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If you have any question, an issue with your apps or need technical support / assistance please email at :  support at 2createapps.com.

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Frequently Asked Questions

What is an App?

An App is a short name for Application. Apps are created for multipurpose: games, books, restaurant’s menus, news, and various other utility apps. 2CreateApps Mobile App builder software helps you to create an App for various purposes and allows you to share it with your friends. The best part, its free and involves no prior coding knowledge.

 

How to prepare your app on iTunes Connect?

1.Choose Category under App information831651634

2.Go to Pricing >> Choose suitable pricing Tier (As per iTunes guidelines)832eaaa39

3.Upload Screenshots833f8d161

4.Type App Description, Keywords and Support URL8344a56df

5.Upload App Icon, Enter Rating and all details like Name, Email address, Contact number, e.t.c83591c21b

6.Provide Contact Information and choose to Automatically Release App8363ae987

How to submit your app for Apple review?

Send your app for review

  1. Login into your iTunes Connect account
  2. Click on My app and click on your app 8292b08db
  3. Select prepare for submission now, and click on ‘+’ in Build section
    Note: It will take 30 minutes to 1 Hour, to reflect into the Build section84043c25f
  4. Select latest uploaded build, then click on Done841f51ce4
  5. Click on Save842fda567
  6. Click on Submit for Review84391131e
  7. If your app contains Ads, then select Yes, for rest select No1992e083f
How to upload your app via Application Loader on iTunes Connect?

Upload your app from Application Loader

  1. On your Mac computer, open the Application Loader, if you don’t have Application Loader,, you can download it from Build, under Prepare for Submission section837a69716
  2. Enter your Apple ID and Password191876ed8
  3. Click Next
  4. Click Deliver Your App 19202650b
  5. Select the app you would like to Submit and click Open838c707da
  6. Click Next83954ee9d
  7. Wait for the application loader to upload your file. Once your file is uploaded, you will see a green check (this implies that your app has been submitted to Apple).
    Note: You only need to click Send if you receive an error message and want to re-add your application1955de5ab
  8. You have successfully added your application to the App Store, click Done19695239c
How to create app on iTunes Connect?

Create app into iTunes Connect

  1. Go to iTunes Connect8289d0487
  2. Click on My Apps8292b08db
  3. Click on ’+’ sign182c4e4ef
  4. Choose New App183887e87
  5. Choose iOS platform, Enter App Name, Select Language and Bundle ID (as on certificates), Enter SKU (e.g., SKU1324APPNAME), and click on Create to continue
    Note: Select tvOS if you wish to submit your app for Apple TV83059b259
  6. Choose Category under App information
    831651634
  7. Go to Pricing >> Choose suitable pricing Tier (As per iTunes guidelines)832eaaa39
  8. Upload Screenshots833f8d161
  9. Type App Description, Keywords and Support URL8344a56df
  10. Upload App Icon, Enter Rating and all details like Name, Email address, Contact number, e.t.c83591c21b
  11. Provide Contact Information and choose to Automatically Release App8363ae987
How to upload your app from Transporter App?

     Follow the below steps to upload your app from Transporter App:

  1.  On your Mac computer, open the Transporter App, if you don’t have Transporter App ,  You can download it from Build, under Prepare for Submission section and click on See supported versions
  2. Click on Upload tools2160c2dc25
  3. Click on Upload your app binary files with the Transporter app2161c2ffb3
  4. Click on download the Tranporter app2162209fe0
  5. Click on View in Mac App Store2165552c7e
  6. Click on download icon to Get Transporter app2170636779
  7. Click on Open2167094624
  8. Click on ‘+’ icon2168b1179d
  9. Select the app you would like to Submit and click Open838c707da
  10. Click on Next2169bd3098
  11. Wait for the application loader to upload your file. Once your file is uploaded, you will see a green check (this implies that your app has been submitted to Apple).
    Note: You only need to click Send if you receive an error message and want to re-add your application1955de5ab
  12. You have successfully added your application to the App Store, click on Done19695239c
Steps you should consider before you enroll as a developer in the Apple Developer Program
Please take some time to review the points listed below before signing up for an Apple Developer Account.
 
You can sign up for an Apple Developer Program using 1 of the 2 options mentioned below:
 
1. Individuals or sole proprietors/single person businesses: Apps are showcased on the App Store under the developer’s personal name.
 
2. Organizations: Apps are showcased on the App Store under the organization’s legal entity name. Companies and educational institutions must provide a D-U-N-S Number (available for free) registered to their legal entity during the enrollment process.
 
During the enrollment process please ensure that the Name of the App (Entity Name) is reflected in your Developer Name (legal entity name) or else provide documentation to Apple demonstrating how you, the developer is associated with the Name of the App (Entity Name). Below are a few use cases to give you a clearer idea:
 
  • Organization: Let’s say the Company Name of your app is Appy Pie App Builder then the developer name should be Appy Pie (LLC, Inc, Ltd, etc.) In this case the app would easily get approved by the apple review team as long as you are able to provide documentation demonstrating ownership of the business. Please be sure to include dates, rights holders’ names, you/your company’s name, and relevant signatures. 
  • Organization: Let’s say you are “Peter Jones”, an employee of Nike Inc who created an app for Nike’s November Marathon. Now, your employer delegates the responsibility of publishing this event app to you through your personal developer account. In this case, you need to provide documentation proving your employment with Nike Inc and a letter from Nike’s management team authorizing you to submit the app under your personal developer account. Acceptable documentation includes a copy of the contract between you (the employee) and the copyright holder (the employer), detailing your affiliation with the business. 
  • Sole proprietors/single person businesses: Let’s say you named your app – Appy Pie App Builder and created a developer account under the name of the founder i.e. “Abhinav Girdhar”, In this case you need to provide business ownership documentation to Apple explaining how “Abhinav Girdhar” is associated with Appy Pie App Builder.   
  • Individuals: Let’s say your first name is Noah and last name Smith. If you have named your app – Noah’s Recipes, then the developer name should be Noah Smith. In this case the app should get approved, however, if your developer “James Franklin” created the Apple Developer Account under his own name i.e. James Franklin then you would need to provide Apple a document that includes a copy of the contract between you (the provider) and the account holder (the developer), detailing your developer’s affiliation with the business.
What kind of documentation or proof of authority is Apple asking for?
As a part of the vetting process carried out by Apple, they want to ensure that the app owner is authorized to release the app under their own Apple Developer Account. As proof of authority, you may choose to go further on one of the following paths:
  • If you are the owner of the Brand
    In case you are the owner of the brand or the business, you would have to submit documents supporting your claim.
  •  If you are an employee of the organization
    In case you are an employee who is developing the app, you would need to furnish proof of employment within the organization, and documents to prove that you have the authority to publish the app through your Developer Account.
  •  If it is still only an idea
    In case there is no registered business yet, you can mention that the whole app idea is still only an experiment and you are in the process of exploring the scope and potential of your business idea. Mention that you intend to wait for a particular amount of time to see whether you can generate enough interest and get enough installs to understand the business viability.
Why is Apple questioning whether the app and the content was submitted by me?

Apple is carrying out a vetting process to weed out the spammers and spam apps from the App Store. As a part of the process, they would like to know whether the app in question was submitted through the owner’s individual Apple Developer Account. Also they want to ensure that the content on the app comes from a genuine source.

If you received a Policy Violation email from Google Play citing Issue as "Violation of Malicious Behavior policy" then following is what you need to do:
The good news up front: you’ve come to the right place as we at Appy Pie have made the necessary changes to your App based on Google’s Updated Guidelines dated 10th July.
 
Please follow the steps below to resubmit your app by yourself, or if you would like us to do that for you, then refer to Step 2. 
 
Step (1) 
 
>> Download the latest build from Appy Pie “Go live” Area. (Make sure that you  rebuild your app, before downloading.)
>> Login to your Google developer. 
>> Go to app release section,
>> Click on manage production. 
>> Upload the APK file. 
>> Start rollout app. 
 
Step 2: Send resubmission request from Go live section. (Dashboard >> My apps >> Go live). 
Once you have sent the request, please revert as soon as possible so that we can proceed for resubmission of your app.